|0:33||Intro. [Recording date: April 15, 2015.] Russ: Leonard Wong, along with co-author Stephen Gerras, is the author of "Lying to Ourselves: Dishonesty in the Army Profession," which is our topic for today. Lenny, welcome to EconTalk. Guest: Thanks, Russ. Russ: I'm going to start with a quote from the summary of the paper. It says the following:|
This study found that many Army officers, after repeated exposure to the overwhelming demands and the associated need to put their honor on the line to verify compliance, have become ethically numb. As a result, an officer's signature and word have become tools to maneuver through the Army bureaucracy rather than being symbols of integrity and honesty. Sadly, much of the deception that occurs in the profession of arms is encouraged and sanctioned by the military institution as subordinates are forced to prioritize which requirements will actually be done to standard and which will only be reported as done to standard. As a result, untruthfulness is surprisingly common in the U.S. military even though members of the profession are loath to admit it.And the summary closes
The Army profession rests upon a bedrock of trust. This monograph attempts to bolster that trust by calling attention to the deleterious culture the Army has inadvertently created.So, before we delve into the paper, I'd like to get some of the background. How did it come about and where did the evidence for the claims that you make in the summary--where does that come from? Guest: Well, the study started actually almost a decade ago. I did a different study looking at innovation in the army's junior officers. And at that point I went around with a team of officers; we tried to catalog every single requirement we put on company commanders. Those are junior officers who lead about 150 people. And what we discovered is that there's just too many requirements that can be literally accomplished in a given time. So, we said, if you add up all the requirements, it exceeds the amount of time that company commanders have to execute them. And so that was the end of that. But always in the back of my mind has always been--so, what happens? They can't do it all. Russ: How do you make 25 hours go into 24? Guest: Exactly. So, how do we deal with all this? So that's always been in the back of my mind. But it wasn't the primary focus of that study. And so then the question became: So what do we do? But then I was also reflecting personally, in that the army, like the rest of American society has become an audit culture--in other words, we measure everything and we audit a lot of things. So I am subjected to a lot of things like: Have you read the Information Awareness 1900 Board Permission before you get on your computer? And I always put: Yes, I have. When I really haven't. Russ: You're the only one. It says, by checking this box you agree that you have read all of it. Guest: Exactly right. Or, a firm in England that they offered free WiFi, and they put out--this is an experiment they did, and part of the agreement was, 'I agree to give over my firstborn.' And everyone signed it. So it's very common. It's not like the army is so weird. We're just like society. And the army has created that. And so what I discovered was: Are we kidding ourselves? And so then my colleague Stephen Gerras and I said, 'You know, we should really go around and ask people how they are dealing with all of these requirements.' And so we interviewed captains, which are junior officers, at Fort Benning and Fort Lee. We interviewed majors, which are mid-range officers, at Fort Leavenworth, Kansas. And then colonels and lieutenant colonels here at the Army War College in Carlisle, Pennsylvania. Then we also went to the Pentagon. And listened to all those people. And it was very eye-opening, and very disheartening. And yet there's a lot of goodness out there, too. Russ: And how many people did you interview? Roughly. Guest: It wasn't really interviews. It was discussions. And so, we didn't sit down and force people. But roughly, I'd say about 120. Russ: And when you talk about requirements, I think in everyday English we would call them rules and regulations. These are a mix of compliance forms that people have to fill out that attest to having accomplished some task or having something on hand. Give us a measure of the range of paperwork and requirements that we are talking about. Guest: It could be--we call it 'directed training' is where this whole thing starts. It goes beyond that. But it starts with directed training. So, directed training would be everything from you need to be qualified on your weapon to you need to sit through a class on sexual assault, or you need to view an online course on the dangers of bath salts. Russ: Did you say 'bath salts'? Guest: Bath salts. Russ: Is that a joke or is that serious? Guest: That's serious. Russ: What's the worry there? Guest: Because the use in America are--being afflicted with, being enamored of bath salts, using those as artificial stimulants. Russ: Okay. Guest: Someone said, 'We've got a lot of young people in the army. They need mandatory training--make it training requirement--that they have to have annual training on bath salts. Or human trafficking, or the dangers of, you know, cyber-awareness. Or anything. The problem is the army is--we like to create requirements. We're great idea-generators. And so more and more of these requirements get placed on those at the bottom. But none are ever taken away. Russ: Yeah. So this includes things that are directly relative to combat, things that relate to the culture of the unit and the organization itself. It's also, having read the paper, it's also things like supplies on hand, what you do with cash you were given. So these are both verifying that things happened plus keeping track of stuff, right? Guest: Exactly. It's a wide range. You have your administrative things, but you also have things related to the mission, related to--are you taking care of your soldiers? And so, it's the system trying to do what leaders normally do, but then it just becomes overwhelming to those on the bottom. And so what happens is that those on the bottom are left making decisions: Which ones am I going to do? Or, which ones am I just going to say I did, because I can't do them all?
|7:22||Russ: And give me your overall impression. Again, it's by definition anecdotal. You didn't survey 25% of the U.S. military. Guest: Right. Russ: You talked to a bunch of folks. How representative are the stories you talked about in the paper of the 120, first of all? And then, how representative do you think those 120 are of the military as a whole? Guest: I think it's fairly representative. Actually I think it's very representative. And the reason I think that is because after the paper came out--now[?] we're getting into a different topic here, but it was very interesting. Because at first, exactly as predicted, it really riled some people. Because who wants to be told, 'We routinely evade the truth'? Nobody wants to be told that. But then as time went by, then suddenly people started to not deceive themselves and say, 'Yes, we've fallen into this, just like the rest of America falls into it. But we hold ourselves to a higher standard, and we're letting that standard go.' So then people just began talking about it. And now it's being pushed not by the bottom, but now it's being pushed by those on the top. And so, is it representative? I think it's a pretty good indicator it is representative, because now it's being pushed by the highest levels of leadership, not just those on the bottom. Russ: And I guess in some empirical sense the fact that compliance, 100% compliance, is impossible; and yet you routinely discover that--you routinely find that in the reporting--suggests that something has gone wrong. Guest: Right. If compliance is impossible then all these good stats can't be--something is wrong. Russ: I find it fascinating--you talk in the paper about, that most of the people, when you originally raised the possibility that there's this dishonesty going on, they are very hostile to that. They bristle, they push their defensive. But then it emerges that, 'Well,...'. So, talk about that process, how that would come about in the conversations. Guest: Well, like I said, these were discussions. They really weren't interviews. It would be a group of 8 people or 10 people, and we'd talk about how many requirements there were out there, and there's so many. And they'd all agree with that. And I'd go, 'So, do you guys ever lie?' And right then, you could hear a pin drop. Because who in the world would ever say, 'Of course I do'? And that's what I was trying--and they'd say, 'Of course not.' Especially army officers. Army officers are very moral people, because the business that the army is in, you cannot have people that you don't trust. And so then-- Russ: Lenny, you're a former army officer yourself. Guest: Yes. Russ: That's important. Right. You're not like an academic who has never been in the army. Guest: I'd like to say I'm like you, Russ. Russ: Sorry. Go ahead. Guest: So, army officers have a moral identity of extremely high because trust is critical to soldiers and trust is critical to society. The whole profession is built on trust. And so, for me to say, 'Do you guys ever lie?' it's like--'Why are you asking that?' And then we start saying, 'So how do you deal with all these requirements?' And then they start saying, 'Well, you've got to learn to prioritize.' What does that mean? So then we'd push it further and further, and it came down to--literally I had some people put their head in their hands and say, 'Okay, fine, I lie.' But nobody wants to say it. Because what we do is we cover it up with euphemisms. Or we offer rationalizations. And what's going on is there's something that Ann Tenbrunsel out of Notre Dame came up with, a term called 'ethical fading.' And what ethical fading is, is when the moral implications, the clear 'this is right and wrong,' when all that starts fading into the background and it stops being an ethical decision--it stops being an ethical dilemma--and then turns into an administrative decision or a way to do business. And so when we click on 'Agree' that we just read the 16 pages of lawyer-speak when we really didn't, we don't think of that as lying. That's just what everyone does--it's the way you do business. That's the way you get by[?] free WiFi. And it's not an ethical dilemma.|
|11:50||Russ: Nobody's hurt by it; in fact, you give a lot of examples in the paper which long-time listeners will recognize as classic cases of self-deception, an issue we talk a lot about here on EconTalk. Which is: Well, I didn't do it for me; I did it for the troops. Talk about some of the examples, some of the rationalizations and why that's problematic. Because, you could argue they are just [?]--this is staple stuff in war movies and TV shows--the commander [?] stand up. Guest: The persona of an army officer is a selfless servant. And usually army officers view themselves as focused on two things: the mission and the troops. And everything we do is geared for the mission and the troops. And so, if you put down a deluge of requirements then you are harassing the troops and we can't get the mission done. So, my job as a leader is to form a shield around the soldiers and say, 'You know what? We're not going to spend time on what I call dumb requirements.' So I'm going to say that we did them. And then we'll move on and do the important things. So right there, there's a crack in the ethical framework. But we don't view it as lying. We just view it as protecting soldiers. Or, for a really stark example, I had one captain tell me that, you know, an IED, an Improvised Explosive Device, went off, injured both lieutenants; and you are supposed to fill out a report saying how big was the blast, how far away were the people from the blast, so you could measure traumatic brain injury. And he said, 'You know, I falsified that because I didn't want to leave that unit without leaders. Because they would [?] evacuate them if I put the real numbers in there and I didn't want to have my soldiers without leaders.' And so, he said, 'So I told a lie on that one.' Other officers said, 'You know, we couldn't get hot showers for our soldiers in Afghanistan. The only way you get them is to get this money, and finagle it through the system, and it wasn't right but we got hot showers for the soldiers.' So those are--you could sympathize, you could empathize, but what it does, it creates a culture where ethical fading kicks in and you start becoming numb. And then the dangers of all that start kicking in. Russ: The word I liked that you used, that they would use, is 'prioritizing.' Or 'triage' would be another word, where I can't do everything, so I have to make a choice. And to hear them tell it, naturally they err on the side of the troops: If I have to make a prioritizing decision, I'm going to make sure they get the hot showers; I'm going to make sure that the lieutenants are still in place. But that of course leads to potentially destructive decisions in other situations, where rationalization then is letting people do what's in their own self-interest but masquerading as if it's for the good of the group. Guest: Right. Exactly. The downside--because when you first hear that, that all just makes total sense and we all just say to ourselves, 'Well, that makes sense, that you deal with it way. But what really happens-- Russ: And you could argue that they did the right thing. Guest: Exactly. Yeah. Yeah. Wouldn't anyone do that? Russ: They faced the dilemma. Guest: But when you really think about it--and what's nice is that, in the discussions that came up, they said, 'Well, we understand that, but here's what's going on.' I didn't come up with these, but they pointed out that when you start allowing that type of reasoning, that type of ethical fading, the question becomes then: who decides what is right and wrong? Because in some units, they would say--we have something in the army where if you have a negligent discharge--that's where your weapon goes off inadvertently in a combat situation, like when you are back on the base and you are not supposed to have rounds in the chamber and it goes off--some units would say: The rule is, report that. Because we can't have that happening. Some officers said, 'Well, we wouldn't report it. We would just cover it up.' Other officers would say, 'You've got to be kidding me. That's a breach of discipline. You have to report that. If you don't report that, something is seriously wrong.' And what that shows is, as soon as you start allowing these types of ethical fading decisions, the question becomes who decides which ones are allowed and which ones aren't. Because everyone becomes an expert then. Everyone gets to judge. And then there is no standard. The other thing, it literally puts you on that slippery slope--is that it suddenly becomes it's an example that other people will use to justify their decisions to not tell the truth. So then it heads down the slippery slope. And a third one is exactly what you pointed out: It masks those people who are making unethical decisions because of self-interest. Because you say, what's the difference between a person that did that for themselves because they wanted to look good, or did it for the troops or did it for the mission? But then looking at the big macro level, what it really does is it's the seed that starts feeding this hypocrisy in the profession, where we think we are so ethical, but in our day-to-day dealings we fall victim to this ethical fading. And that hypocrisy, we can't feed it because it just creates this false image of ourselves where we deceive ourselves. Russ: Yeah. I want to come back to that later because I think there's a whole bunch of interesting issues here related to how culture emerges in an organization like this, of this magnitude and size and tradition. There are a lot of currents running underneath the surface that are going to be affected by these changes. I just want to go back to the negligent discharge example for a second. So the people who would say, 'Oh, I covered that up'--they would justify it, I assume, by saying, 'I don't want this person below me to be punished.' Guest: Exactly. Russ: It was just bad luck, it was just an accident. Guest: It was an honest mistake. Russ: But it also, I assume, reflects badly on the officer when there's numerous negligent discharges under his command. So as a result, his own self-interest there is coming into play. Guest: It could be. Oftentimes it's not. I talked to some people saying the unit that was replacing them came in and one of them had a negligent discharge; but they said, 'You know what? We don't want to get these guys in trouble and they haven't even started yet. So let's not report it.' Russ: Yeah. Well, that's dangerous, obviously.|
|18:11||Russ: Let's talk about storyboarding for a minute. Explain what storyboarding is for those of us outside the military. Guest: A storyboard is--it used to be that when you came back from a mission, you would debrief somebody so they could add it to the files of intelligence. So every time the next person would go out, they wouldn't go out cold. They would know something about it. So that's evolved into using PowerPoint to show graphically what happened, to put in pictures, to put in narratives. So to create a storyboard of this is what happened when we went out the wire of the base, and this is who we ran into, and then this happened and this happened. And it's required in Iraq and Afghanistan for leaders who would go off base. And so what happened, though, is that started becoming an administrative burden. And so you'd have leaders going out and nothing significant in their mind would happen. And yet when they came back, they said, 'You need to create a storyboard.' And it would take up their time, and so there was a tendency for some officers to say, 'Okay, this burden is going to keep me from preparing for my next patrol. So, I'm going to use information I collected from the last storyboard I created.' Or 'I'm just not going to tell them about what happened, the insignificant things on this patrol that happened.' And so storyboarding became very--it's really a visceral thing to a lot of officers because a lot of people know exactly what I'm talking about when I say, 'So tell me about storyboards.' They know either-- Russ: They look down at their shoes. Guest: Yeah. Or others would say, 'Yeah, that's crazy that some people didn't tell the truth on those.' Because some people said, 'No, those storyboards must be--it's critical those things must be honest, because we're talking about intelligence, we're talking about--you know.' But the other people, it's like, 'There was such an admin burden and nobody cared. Who knew where they went because I never heard any feedback whether they were good or bad.' So, it was a good example of some people who said you'd never tell a lie with a storyboard and other people saying 'They don't go anywhere, don't worry about it.' Russ: It reminds me of a friend of mine in the sales business who would complain about his superior; he would always, he'd have to write up every sales call, every sales report. And he says, 'I'm trying to make sales, and I've got this burden of paperwork to keep me from doing more business.' So, I don't know how honest some of those reports were, but what strikes me about the storyboarding example in the military is, you know, when you talk about the fog of war, and you read about any classic battle--I always think about Lee at Gettysburg, where he only has the vaguest idea of what's going on. His cavalry is--what's his name--J.E.B. Stuart has gone off somewhere. That's his sort of social network and he's been stripped of that. So he's trying to piece together from all kinds of noise--he's trying to clear out the noise, trying to figure out what's actually going on in the battle. And similarly when we're trying to evaluate how something is going in this complex situation, say, in Iraq or Afghanistan, this is the fundamental information on the ground. It's what Friedrich Hayek called particulars of time and space and place. And it's very valuable. But of course if it's not accurate, and worse, if it's being cut and pasted from previous episodes, it's-- Guest: Exactly right. Russ: I've got to read this quote from the paper, from one of the participants, who's justifying being dishonest on this. He says:|
Where do the story boards go? They're going to [a] magic storyboard heaven somewhere where there are billions of storyboards that are collected or logged somehow? After doing hundreds of storyboards, I honestly can't tell you where any of them go. I send them to my battalion level element who does something with them who then sends them to some other element who eventually puts them on a screen in front of somebody who then prints them out and shreds them? I don't know.So that's the--down on the ground, that's his justification for: what's the point? It ends up in no-man's-land. There's no reason to be accurate. Guest: Right. And so the distance from the consequence of being unethical is so far that they don't see it as an ethical decision. And that contributes to the ethical fading. An important thing to note here, though, is that all these requirements to do something, they are all well-intentioned. Somebody someplace said, 'You know, we have a potential problem we need to solve, and the way we could do that is by creating a requirement.' And the problem is that we have so many people doing that, and no one saying, 'Stop. There's no appetite at the present for these good ideas,' that people down on the bottom, their shoulders start aching from carrying so many of these requirements. But they are all well-intentioned. There is no evil person, no dishonest person, no person with mal-intent trying to create a culture that does this. That's the irony. Russ: Yeah, and I have some contact--I just want to say, I spent a day at West Point talking to the Econ professors there and teaching a few classes, and I was just struck by how incredibly devoted the faculty was to the students' learning something. I wish I could say it was commonplace in the non-military institutions I've been in. It's a rarity, unfortunately. And they cared deeply about the outcomes. And I'm sure the people who have put many of these procedures in place, there's a good reason for every one of them. But there's not necessarily someone who is wondering about the entire, the universe of burdens that are being put there. Guest: Right. We forget that we are dealing with humans. Russ: That's [?] important I think to remember, is that, I think most people assume when regulations are put in place, whether it's the Environmental Protection Agency or the Occupation, Safety, and Health Act, OSHA, or any kind of law, any kind of legislation, that regulates behavior either as consumers or sellers--everybody, strangely to me, assumes that they are enforced 100%. And complied with. And one of the valuable lessons here is just to keep in mind that, you know, you mentioned earlier it's something of a microcosm for societies as a whole. There's no doubt that most of us are breaking some kind of law at some point in our lives. We're having this conversation on April 15th, which is Tax Day. Guest: That's a good point. Russ: And there have been studies--I don't know if they are done for humor or seriously, but I'm not surprised if they are true, serious reasons--where they ask tax experts to fill out somebody's tax return and maybe 8 people, and 7 of them will come up with totally different answers for that 1 set of tax facts. Guest: Right. Russ: Because the law is vague. And we're not talking about dishonesty. We're not talking about compliance, honesty. We're just talking about complexity. And I assume that's part of the story, too. It's not just: This is a pain in the neck; I'm just going to make this up. There are probably times when it's not obvious what the answer is, and they just check a box because you've got to check a box. Guest: Right. But even there, you are heading into rationalizing. Because it's so complex. And sometimes, though, it's not as complex as we want to say it is. We just say it's so complex. And the fastest way through it is just to check a box. I think a more blatant example that is happening just today is, if you look at Atlanta, we have teachers there that felt the pressure that you need to turn these schools around. And so they convinced themselves that maybe the best way to do that is through cheating. That's an exact example of well-intentioned rules, requirements, good people, and yet what happens when their ethics go unchecked. Because they convince themselves that they are not doing anything wrong. Russ: Yeah. They are doing it for the children. Guest: Yeah. Russ: Really is very dangerous.
|26:37||Russ: I just want to read one more quote, which is really special. This is, again, where after some conversation people would concede that something wasn't quite right. And here's the quote:|
Likewise, most former battalion commanders admitted that, in their roles as data receivers, many of the slides briefed to them showing 100 percent compliance or the responses given them for information requests were probably too optimistic or inaccurate. For example, one colonel described how his brigade commander needed to turn in his situation report on Friday, forcing the battalions to do theirs on Thursday, and therefore the companies submitted their data on Wednesday--necessitating the companies to describe events that had not even occurred yet. The end result was that, while the companies gave it their best shot, everyone including the battalion commander knew that the company reports were not accurate.Guest: Yeah. And that's actually not that unusual. Because if it's due on Friday, everyone backs it off a day. And it just shows how quickly we could say, 'Well, that's a dumb requirement and so you don't need to be truthful in it.' The rationalizations come very quickly on that one. We also went to the Pentagon and talked to the receivers of information there. Now, there's people who got the reports and said, 'How much do you believe the reports?' And there they said, 'Well, you know they gave it their best shot but we know it's not always true.' And so we ask them and said, 'Well, how do you know that?' And they said, 'We used to be there. We were not born yesterday. We used to be there. We used to do the same thing.' And that's what became obviously. Like, what have we created? This façade of, I'll tell you the truth, I'll tell you what I think you need, you want me to say; I'll tell you the truth on the other things, but other things I think I'll fudge, I'll massage, I'll hand-wave. And then the people receiving it say 'I know that you did that, because I used to do that.' But we all go on our own ways, and the briefings happen, and everyone goes away happy from the meetings saying everything looks fine. Russ: I was reminded of the former Soviet Union where the joke was: We pretend to work and they pretend to pay us. But the real analogy there would be--and I've talked to people who lived in that society, in that culture. And there'd be a factory. And everybody understood, all the way up the line, that the output of that factory was not accurate as was listed in the reports. So the people on the line would be asked: 'How many nylon stockings did you create this week?' So, they'd lie, because they had to meet their quota. And they'd tell that to the foreman or the manager, who would pass it on up to the factory, who would then claim a certain number of units had been produced across the whole factory. That person knew it was a lie; that person would pass it up the chain to the Commissar of Stockings or whatever the person was. And everybody in the system understood that it was a lie. And it just kept going. Guest: But you know, at least in my research that I did here, nobody wants to call it a 'lie,' though. Because as soon as you bring up the word 'lie,' then suddenly the ethical hackles go up. But if you call it something else--'our best guess' or 'what they wanted' or 'feeding the beast'--then that's more acceptable. Because you talk to any army officer and say, 'Do you lie?' 'Of course we don't lie.' A more common example of this whole thing is, we do our officer evaluations. Usually officers get rated once a year. Russ: By whom? Who does the evaluating? Guest: Usually the rater, and then a senior rater. So, it's the boss, and then the boss's boss. But before the rating period starts, you are supposed to sit down with the rated person and say, 'Okay, let's go over your goals and what we expect of you.' And then you are supposed to sit down with that rated person every quarter. So every three months they are supposed to sit down. Well, that's really hard to do. And so what happens is, is that thousands of forms get turned in; and you have to initial every time you got counseled, from the beginning and each quarter. But nobody ever gets counseled, and yet initials get put there, signatures get put there, and dates even get put in--when I counseled the person. And it's become routine that--just put in a date as long as it's not on a weekend. Russ: Because that would show that it's a lie. Guest: That it's really not true. But everything else is acceptable. And so it's a very strong example of how we just say, this is the way you do it. Again, it's not because people are looking for self-advancement. It's just because to get it through the system you have to fill in these boxes and initial.
|31:27||Russ: So let me push back against the worries here. Let me suggest that maybe this is not as big a deal as you are making them. Really, what is the big deal? So the forms get filled out incorrectly. Is it really--it's a paperwork-heavy system, which is a tradition in the army that goes back a long time. It's always been that way. Obviously people do the best they can under pressure. What's the big deal? Does it really affect a decision that somebody makes in combat? Does it really affect how things get allocated? This is just a bunch of background noise. Guest: Right. And that was always the fear in the back of my mind, saying: Is this just the way things should be? This is the way things have always been, and is this the way things will always be, and is there just an acceptable level of dishonesty that doesn't hurt the profession? But then what I started realizing is there are several factors that are kicking in that make it so this is not acceptable. First, we already went through the other ones--who gets to decide what is honest or what is dishonest, or where do I get to lie and I don't get to lie. We don't ever talk about that; we don't ever talk about the slippery slope of how my lie is now used as justification for someone else's lie. Or the fact that it covers up self-interested lying. But what's going on in today's army is that two things are critical. One is that we are undergoing a downsizing. And when you undergo a downsizing, there's pressure on keeping the best. And that pressure is felt by the force. And so suddenly competition goes up: zero defects start kicking in. And people don't want to look bad compared to their peers. And so, what that does, is it accentuates this drive toward perfection, this drive toward not being totally up front with the way things really are and then sending this masquerade. The other thing that's kicking in is, the army is very digital. It's become digitized, so we use--it's so easy right now, if I say, 'How many people have done this?'--now get out your ID card, digitally sign it, and then send it back. And so that becomes very easy to get compliance. And so what you see is our system looks for that compliance verification very quickly and so now today's officers are deluged with sign this, sign that, comply, verify compliance with this. And so, the numbing is getting much more accelerated than in the past. In the past we didn't sign that many things. We weren't asked to verify so many things, because we didn't have the technology. You put in that technology being asked to verify so many things so fast along with the competition, it's a lot of pressure on the bottom officers to fall into 'Well, I'll just tell them what they want to hear.' It's not getting better. It's getting worse. Russ: One of the reasons I wanted to talk about this on EconTalk is, again, in any organization, whether it's in the government or a private organization, it's always a challenge of implementation and follow-through, and monitoring, and compliance. And I think it's very tempting to just assume it's not relevant. A friend of mine was telling me that there was a new curriculum put into her school for math, and then of course the people in her school wanted to evaluate whether it was successful or not, if test scores go up or down. They just assumed that once the new teachers--and old teachers--had been trained in the new curriculum, that would be the curriculum. But some of the teachers didn't like the new curriculum and they just didn't bother to teach it. They used their old techniques--with the new book, with the new exercises. But that wasn't what they were used to. They didn't like the new stuff, so they were just, 'Oh, come on.' It's like when the New Math came along, a lot of older teachers just said, 'This doesn't make sense to me. And my students--of course I'm doing it for the students. I'm not going to confuse them with these new techniques; I'm going to use the old ones.' So when you go to evaluate efficacy or effectiveness, and this is a real issue: stuff does get digitized and we get these, I think overblown, claims for the power of data, if the data aren't accurate--forget the biggest issue that we talk about on here a lot, which is the complexity issue. It's still going to be difficult to disentangle causal effects, I don't care how much data you have. In fact the problem sometimes even gets worse because you have more data, more types of data, and it's very difficult to know what's important and what you can ignore. But the other issue is, are the data accurate or not? And if it's systematically biased, of course you are not going to get accurate measures. You let people trumpeting the success of the program: 'Oh, we put this new thing in and we have 100% compliance.' But if it's not accurate, you are not going to measure what you think you are measuring. Guest: That's exactly it--that there are indicators, not only are they not reflecting what is really going on, but are they even measuring what you think is going on anyway. And so one of the recommendations--we have three recommendations in the study. And the final one is that you need to lead truthfully. And that means at the highest levels is, maybe you can't rely on those statistics, you can't rely on those indicators, you can't rely on the briefing charts. Or that you might have to say, we'd like 100% but maybe we'll be satisfied with 85%. But it also means that maybe you can't measure everything. Maybe sampling is the answer. Take a sample and see what's going on in the forest. Or audit. Or, like they used to do in the old days: Send down a leader. Have the leader go down and observe what's going on. But instead of relying on: tell me that everything's fine--sort of like when your kids come in and you ask 'Did you clean your room?' Well, what do you want the kid to say? Another thing could be go look in his room, see if he cleaned it. We need to return to the role of the leader. What we've done is we've allowed the system to substitute for leadership. But the role of the leader is to go down and check. The role of the leader is to make sure things are okay and not rely on indicators so much. But it also requires people on the ground, at the bottom, to tell the truth, and to say, 'You know what? I couldn't do 100%. I only got 89%. But I'm telling you the truth right now, and this is where it is.' We need the courage from the top, we need the courage from the bottom, to tell the truth. Russ: Let's talk about all three recommendations. So they are: Acknowledge the problem, exercise restraint, and lead truthfully. Let's talk about them. Guest: So, acknowledge the problem. This is a very hard thing to talk about because none of us wants to say, 'Yeah, I don't always answer truthfully,' or 'Yes, I've been content with a lower standard because I just don't think that downloading songs from YouTube is unethical.' We convince ourselves. But if we acknowledge the problem that I do that and have condoned it, then we start to address it. So the first recommendation is: Look, we have to talk about this. As a profession in the army we are just like our society and we need to talk about how we've lowered our standards within our profession here. The second thing is: Exercise restraint. And this is, at the top levels every time there's a concern, high-level leaders cannot create another requirement for those throughout the force to undergo some other kind of training, to have another online course, to do another form to fill out. Even though they are all well intentioned. We need to exercise restraint and start pulling things off the plate instead of keep piling things on the plate. So that's 'exercise restraint.' And then the leading truthfully, that's, at the top again, you need to be content with not 100% all the time at the top but on the bottom be willing to tell the truth and suffer the consequences that might come from saying I didn't get 100% on that.|
|39:30||Russ: So, I found out about your paper from a member of the military who thought I would be interested in it but wasn't sure if it was a good topic for EconTalk. And yet, as listeners can tell, I'm fascinated by what you found. And it ties into so many different aspects of topics that we deal with here. Just an unusual application. One of those is how culture emerges. It's not something that we steer or create from the top down. It emerges from the bottom up. And you talk a lot in passing in the paper about just how those incentives are there, for people to comply with a culture that is not fully honest and is actively dishonest at times. But the flip side of that is that changing a culture is very difficult. And once this has become standard operating procedure to fudge or explicitly lie about what's going on, you find, just to take your recommendations, those are not going to fly by themselves. If you sent this out to every officer in the army, they are not all going to say, 'Yeah, I'm going to change. This is a mistake.' It might have some effect--I'm not saying it's a waste of time. But the question of how you get from here to there, how you get back some of that honesty and trust, is a very challenging one. And I wondered if you've thought about it. Guest: That's exactly right. Because you have to be up front with people. Because everyone has this drive to not be the one who stands up and says, 'All right, I'm going to tell the truth,' and the other 9 out of 10 people don't say anything. It requires everybody to jump on board. And so that was a big concern--is that, maybe nothing will happen, because the culture is so strong to appear to be the person that complied with everything, that we'll never change. But I've been extremely encouraged that this study has been embraced by the highest level of leadership in the army down to the bottom. And that's what's required, is that it can't be the top just saying, 'Okay we need to change' and there'd be theories, use[?] and theories espoused: We can't do that any more. And I was concerned that just the bottom would do it, but nothing would change at the top and then you'd have a lot of casualties. But it doesn't seem to be that situation right now. What it seems to be is that it's being embraced by everybody. Everyone's working together saying, 'Okay, look, we can't let our profession go down this path. We need to take care of it now.' So I'm more encouraged. Russ: It seems to me the challenge here is there are two cultures side by side, one of which is, I think, in the head of an officer, 'well, there's my real leadership, which is what I do on the actual mission, what I do when I'm actually training my troops on how to deal with their weapons.' These are life and death issues; you don't fool around with those. Then there's the, 'I've got to keep the boss happy, I've got to fill out the paperwork. And sure, on that, I'm not going to really do it as well as I should, but I can't and it doesn't matter and it's not important'; all the rationalizations we've talked about. One of the things that intrigues me is this interaction between these two cultures. So you have, on the one hand, this culture of trust and integrity which has to be rock solid or the whole thing falls apart. And that's the, in the heat of battle, when there's life and death issues, there has to be 100% compliance as much as is humanly possible. There's going to be errors, of course. But the last thing you want in that situation is strategic negligence, strategic dishonesty. There has to be total honesty. It doesn't mean people don't make mistakes in the heat of battle; of course they do. But there has to be a belief that the people who are leading you are doing so with the highest level of intention of doing it correctly, and the people who are following are doing the same thing. And yet, at the same time, side by side, you have this other--you've got to compartmentalize it, it seems to me, as an officer. You've got to say, 'This is different. That's not me.' Guest: That's right. Russ: That's the part when they-- Guest: That's exactly it. I refer to that in the study that there's an alternate reality. And the army has two competing identities. One is the profession. That's the one you are talking about right there about the trust, this is [?] of the troops. The other one is, the army is also a bureaucracy. And that is, we need the control, we need to make sure these things happen. And those two identities often clash. The problem is, is that we live most of our time in the bureaucracy. That's where your thought patterns and your culture gets developed. And we kid ourselves if we think that when we shift over to combat, that suddenly everything that you've been living with, all the ethical fading and the rationalization suddenly all goes away and suddenly I'm a different person to live in this other identity of the army as a profession. So what this says is, we understand what we need is the trust, but we need to extend that trust to all of the identity that we have. That, you know what, when we are not in combat, we don't want to exercise ethical decisions that are wrong. We need to start exercising the same persona across all spectrums, all identities of this army. Russ: Well, Adam Smith in The Theory of Moral Sentiments wrote that 'Man naturally desires not only to be loved, but to be lovely.' We want people to respect us. We want them to honor us; we want to have a good reputation. And we want to be lovely--we want to be praiseworthy, we want to be worthy of respect, worthy of honor, worthy of the reputation of being a person of integrity. So it strikes me that in your initial interactions with your officers, when you confront them with the possibility that they're dishonest, of course they are going to respond saying 'of course I'm not.' Because their self-image, which comes from that other side, the profession side-- Guest: Exactly-- Russ: has to overwhelmingly always be that 'I'm a person of integrity because I have the lives of 150 people in my hands.' And I wonder about how you push the honorable side--and people will self-deceive, relentlessly, as you saw. They will tell you that they didn't do anything wrong, that they had to do it; I didn't have a choice. And as you point out, they are in a tough situation. They in some sense really didn't have a choice: they had to at least--they couldn't do all the training. The question is whether they are going to lie about whether they did the training or not, and the answer is, sometimes they will. So the question is, how do you push loveliness into both parts of the experience rather than hoping it can be compartmentalized or be involved with self-deception? And it strikes me--and I've talked to some members of the military about this in other areas, where they are struggling with compliance of various kinds--to lean on--Adam Smith talks about the impartial spectator: What would somebody say looking over my shoulder who wasn't me, who didn't have a stake in the matter? And I think that persona, that strategy, is what keeps the professional side of the army at the highest level. It's the understanding that there's a code of honor; there is a code of integrity. And I don't know if it's possible to keep them compartmentalized that way. And I think obviously you are trying to do something about that. Guest: Right. And I think we started our conversation with, as I try to point out, that the whole army profession is based on a foundation of trust--trust within it, but also trust of the American society. And it will not be a profession if we lose the trust of the American society. And so we can't ignore the fact that there's an erosion of that foundation on this dark side that none of us want to talk about. This part of the army, the bureaucracy part, the getting-things-done part, the way to do business, letting things slip with the little white lies. We can't allow that to start eroding. That's what we see--it's eroding. It's not like a giant crack in this foundation, but it's a slow erosion. And you know, if we come to grips with it, if we say to ourselves we are not perfect, we are humans, we are susceptible to temptation. We are kidding ourselves if we don't think that. Then I think the ethical foundation gets solidified, and we remove the distinction between the compartmentalization that you are talking about. Because compartmentalization allows us to avoid the glare of the ethical spotlight. Because we push it off in that little dark box and say, 'ethics does not apply in that world' and we have to say, 'yes, they do. Everywhere.' Russ: And another way to see this--and this is very true in capitalism generally, is, you want people--we had an interview with David Rose on this. He emphasizes the importance of not exploiting every opportunity. We want to live in a world where the people we are dealing with are not going to take advantage of us even if they can. We understand there's a temptation to. But I think the risk of the compartmentalization is where you draw the compartmental boundary is going to change over time. Guest: Or by individual. Russ: Or by individual. They are going to have different places where they draw it: they are going to say, 'This is okay because everybody does it,' or 'this is okay because we are doing it for the troops,' when in fact-- Guest: Or we might be kidding ourselves. Russ: Yeah, exactly. And so it's much better to go in the other direction and relentlessly avoid dishonesty and be a whole person. Right? Guest: Right. Exactly right. Russ: You talk about hypocrisy: the real danger of hypocrisy is you fool yourself into thinking there's none. And then where that boundary is, is very malleable. Guest: And even--integrity means being one, being one person. And that's all this is: get rid of the compartmentalization. Be one person; and that's an ethical person. And so--but you know, we've convinced ourselves, because we listen to a lot our professional self talk about how we are above--we should strive for that. We are above, but we are still human.|
|49:57||Russ: Now, there've been a number of scandals in the military in the last 5 or 10 years. Do you have any reason to think that there are more than there used to be? And I'm thinking about, in general, and you concede at one point in the paper, mandatory requirements that are impossible to comply with--that's an old story. It goes back a long time in the military. In some sense, there's nothing new under the sun. Some of your findings, maybe all of them, they're the same as they might have been 50 or 100 years ago. Do you have any reason to think that it's getting worse and that that has in turn led to some of the behavior that we see that is inconsistent with the army's self-image, people's image of themselves? Guest: It's hard to say if it's gotten worse. Because the army hasn't stayed the same. What we see with the all-volunteer army is a gradual shift towards a professional army. In other words, when you have a draft army, then we are flat out a reflection of society. But with a professional army, there is a conscious effort to police itself. And so, if it's gotten worse--I'm not sure that's the right word, but what's happened is we've allowed this erosion to occur, and we need a correction. We need a self-correction. And that's part of what professions do, is they correct themselves as opposed to somebody else coming in and saying 'You guys are out of control.' And so all this study was, was an attempt to say, 'Look, as a profession we need to self-correct.' It's really hard to say whether it's worse than before. But in my mind I think there's been a steady increase in this erosion, and we're due a self-correction. Russ: But do you think the reporting requirements are worse than they were 20 years ago? Guest: Yes. Because of, first of all the army is a cumulative organization. We never take anything off. In other words, even if the requirements aren't needed any more in a specific area, it's very difficult for the army to say, 'Let's get rid of that requirement.' The other reason is technology--it's so much easier now to verify through digitization than in the old days when we had rosters or face-to-face contact. And so, you put those two things together and there's a lot more compliance-oriented issues going on in the army today. Russ: Yeah. The cost of communication has gone way down, right? You don't have to send a letter, you don't have to--you can send an email now. Which is so much easier. Guest: Right. How many people--all it takes is a staff officer sitting someplace saying 'How many people did this?' And it becomes a requirement. So, it's so easy to create requirements today than it used to be.|
|52:48||Russ: So, let's imagine two solutions here. Solution Number One is you tell all officers, 'You only have to comply with 80% of the stuff that you do, that you are told to do, and you figure out which are the most important 80%.' Or, the people at the top could say, 'Boy, we've really overburdened these folks. Let's cut the requirements down to 80% of what they are'--which seems like the better system, better solution, to have the people at the top who are using the data to say, 'You know, maybe we've asked for too much stuff; let's cut back.' Would there be any vague possibility that there would be a consensus about what could be got rid of? For example, if you say to me, 'The government spends too much money; you've got to cut 20%.' I could do that relatively easily in ways that would be politically impossible but I think not so bad for the nation as a whole. I know what I could get rid of. That 20% would be easy; 50% is a little more challenging. But 20% I could do. Do you think the people at the top, the Pentagon and elsewhere, could figure out some of the requirements--you say they never take anything away. But they could[?]-- Guest: It's time. Russ: It's time-- Guest: [?] a way-- Russ: Would there be some consensus? Guest: Can it be done? It's possible. The encouraging thing is they are starting to do that now. In other words, I've had people from the Pentagon contact me saying, 'Look, back when you did your study 10 years ago, how did you come up with so many requirements and what methodology did you use?' and I had to give that to them. So, right now there's people sitting down saying, 'What have we created? What have we put on the backs of company commanders? When you look at the totality of all the requirements we put on people, what is it?' So, they are trying to get a handle on it. Down at the bottom there's discussions going on everywhere--on, can we tell the truth on what we actually have complied with? And so you put the two of those together--the people at the top reducing the burden, people at the bottom saying, 'Look, I'm going to tell you the truth. You might not like it, but I'm telling you the truth; that's more important.' You put those two together, I think you'll start to hear cracks in the culture. Russ: Did some of your sessions include people from the bottom and the top? Guest: No. Russ: Because that could be an interesting-- Guest: I'll tell you what: If you want a silent session, yeah, put the bosses in there with the people. Yeah, who's going to in front of the bosses say, 'Yeah, all the briefings we gave, we always gave it a green; it was really red.' Nobody would say that. Russ: But what I could imagine is a session with the bosses and the officers on what would be the most important things that they could honestly respond to. Guest: Yes. Right. Russ: So it seems to me one way to change the culture would be to convene a host of these where people would talk--maybe they have to wear masks. And I'm not kidding. Guest: Yeah, you could do it. Maybe online. Russ: Online. And say, 'These are the things I never tell the truth about because of this, this and this. Here's what I'd be willing to tell the truth about if you changed the way you did it.' Guest: Right. Right. That would be a way. But you know, there will never be a consensus. And that's what--the nice thing about the army, it's built on leaders. It's going to require a leader to make a decision. Because you'll never get a consensus. So, somebody-- Russ: Right. Somebody's got to take a stand. Guest: Exactly. Somebody's got to take a stand, say, 'I've got to risk my political capital by telling this political appointee who said we really got a problem with this in our society; you need to put this kind of training in the army--I have to tell them we'll do that next year. Or, we'll do that every other year. Because right now we can't do that; it's not a good time.' Russ: It's never a good time. Guest: Right. And so it's going to require someone to expend some political capital.|
|56:36||Russ: So, you say it's been well received. Guest: Not from the very beginning. From the very beginning, I got a lot of pushback. Because people just read the headlines, where it said 'Army Officers Lie.' Russ: When you say a lot of pushback, is that 4 emails or 40? Guest: A lot of, 'Hey, you guys have really created a firestorm.' And so, not 40 emails. But enough. But then when people started reading the actual study, then things changed. And then gradually the senior officers then started pushing the study. And then things really changed. Russ: Talk about the U.S. Army War College. What is it exactly? It's not--is it a place where you go to study? To get a degree? Guest: Yeah. I'll tell you. This profession, you have people entering as far as officers. They come in after graduating from college, ROTC (Reserve Officers' Training Corps) or West Point. And they go to a basic course that teaches them how to be an officer in whatever specialty. That usually lasts about 3 and a half months. Or actually--yeah, three and half months. And then they move on from there, after about 5 years, they go to another course that lasts usually about 6 months that gets them ready for the next level of leadership. Then, they hit about 10 years, they go to a year-long school out of Fort Leavenworth, Kansas, that gets them ready for mid-level management. By the time they get here, they are 40-year-olds; they are lieutenant colonels and colonels, and they are ready to move on to the strategic level of leadership. And so, they get a Master's Degree here. And what it prepares them to do is start not just looking at military but also diplomatic, informational, and economic instruments of power, and national security issues. Russ: And what do you teach there? Guest: I'm a researcher. So I supplement the teaching here by looking at strategic issues. Russ: And do you have interaction with the students? Guest: Yes. I have interaction with the students. I give talks; and they come in and we bat things around. I'm always here to support them. But my primary role here is research professor. But I do a lot of talks. Russ: And how many faculty of either kind, research or teaching, are there? Guest: Let's see. For research, we've got about a dozen. And they cover everything from our Asia specialist to people who look at the strategy. And on the teaching faculty, I don't exactly have a handle on it. I think it's like 250. Russ: How old is it? Guest: This is the second-oldest continuously manned army post in the Army. The first one's West Point. So, Carlisle Barracks, Pennsylvania has been here for a while. The actual War College, it goes back to the mid-1800s. You see early stages of it. But I think if you really look at it goes back to the 1900s and it started in Washington, D.C. and moved to here. Russ: Do you ever bring in people from other armies outside the United States for training? Do they come there? Guest: I think right now we have 60 international officers in the class. Russ: Wow. Guest: So, we have a lot of international officers here. Russ: And your career path was--you were an officer. Guest: I graduated from West Point, and was in the Army for 20 years; and then I became a research professor here. Russ: And you went out and got a Ph.D. Guest: The Army sent me for a Ph.D. so I could teach leadership at West Point. Russ: Wow. And what's in your future? I'm glad you have one. When somebody sent me to the paper, I thought, 'Well, this can't be online.' The first thing I did when I received the paper was I googled it to see if I could actually access it legally. Because I just sort of assumed that nobody would publish this publicly. Guest: No, that's [?]-- Russ: That's somewhat embarrassing. Guest: People are--I guess we are a profession. People are surprised that we are willing to police ourselves. And this is one of those--it was essentially a call that we need a self-correction. And that we don't need Congress to tell us to do this. We need to do it ourselves. And that's what professions do. So, this is just part of the army being a profession. It wasn't an underground publication. It was published by the Army War College. It wasn't a secret. It was out there. Russ: And we will put a link up to it, and hope it stays live for a while. What are you interested in next? Is this something you are going to stick with for a while? Guest: No, you know, I'm not an ethics person. I study organizations, my background is organizational behavior. So that's--you probably could hear that from my discussion. I look at the army as an organization; the army as an institution. What topic do I pick up next? Russ, if you've got a good one, just let me know. I'm always look for what angle I'm coming in on next. I focus a lot on developing leaders and on our producing the right type of leaders, how are we interacting with society, and things like that.|